Shipping Policy and Return Policy

Production

Production time varies from 1 business day to 7 business days depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we’ll do everything within our power to meet it.

Any order less 100 QTY for debossed style wristbands will be laser engraved and on such bands the message length cannot be more than 90mm hence the message was made as only a front message.

The printing of printed wristbands is expected to be visible for 1-2 weeks.

Production Process

Since our wristbands are made of 100% silicone, the finished products may have uneven edges and smudges which is a part of production process and it is normal as all wristbands are hand cut. The edges cannot be 100% perfect as they are done manually. These things are inevitable and we have no control over it.

For glow in dark bands – debossing and embossing will not be as clear as on a solid color band and this is common for any glow in dark product since glow bands are shady and translucent.

Shipping

We guarantees to ship your merchandise on or before your specified date.  You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.

Their will be a $20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that paticular order.

There will be a $40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.

The shipping is charged on each order to keep rate low on shipping products from CHINA to USA. If we combine shipping UPS and FED EX will increase our rates and we will have to increase the rate of our low priced products. We compensate the customers with 100 free bands in cases like these where we offer 100 free band to all order.

We are not liable for any delays, holds or charges due to customs.

Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number , email address, colors, etc.

If any order is placed by our company sales rep they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by customer they will be held liable on the account.

Any package that is there in our ware house for 7 or more days will not be our responsibility and will be discarded

Standard delivery:

Please note if order is not approved or no update or communication is received within 48 hours of placing the order then it will go into production as placed.

Rush delivery (anything less than or equal to 4 business days turnaround):

If order is not approved in 6 hours of being placed then it will go into production as placed.
Once order is in production no changes can be made.
If changes are still needed then there will be extra cost depending on the production which has been completed already by factory.

International Customers:

International customers are responsible for customs and duty fees in their country. Customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on custom forms.

If the shipping is international there will be customs fees which we are not responsible to pay for. The customer will be responsible for those charges. We are not responsible to contact Fedex or UPS for customs fees. The customer is solely responsible for these charges.

We are not responsible for the customs fees charged by FedEx and UPS.

 

Refunds

Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong PMS color of wristbands, unable to meet the turnaround time stated. We are not liable for anything more than the amount of the order.

Productions cost is not refundable.

If an order is late , only the shipping charges will be pro-rated.

Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.

All products must be returned with a valid RMA# which can be obtained by emailing us or calling us.